How TLG Marketing Uses AI to Analyze Hospitality Customer Reviews and Improve Service Quality

By: GoBeyond Team

July 27, 2025

3 min read

TLG Marketing hospitality AI feedback dashboard

Quick Overview

TLG Marketing applied AI to analyze reviews and ratings for a hospitality client, identifying specific service aspects needing improvement. Post-implementation, the client saw a 25% increase in positive reviews and enhanced overall service quality through targeted operational changes.

TLG Marketing

Company Size

Not publicly disclosed

Revenue Range

Not publicly disclosed

Primary Challenge

Enhancing service quality and reputation through targeted feedback analysis

Key Metrics

- 25% increase in positive reviews
- Improved service quality
- Targeted operational improvements

The Problem

Manual review analysis was inefficient and lacked actionable insights

The Solution

AI-powered sentiment and theme analysis pinpointed key service issues for focused improvements

Results

- Better guest experiences
- Increased positive feedback
- Improved operational focus

Details

Industry

Hospitality & Tourism

Departments

Customer Support & Service

Operations & Workflow Automation

Use Cases

Customer Feedback Analysis

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