How Now Serving LA Uses AI-Powered Search and Chatbot to Enhance User Experience and Boost Sales

By: GoBeyond Team

July 27, 2025

3 min read

Now Serving LA AI chatbot and search interface

Quick Overview

Now Serving LA implemented AI-powered search and a natural language processing (NLP) chatbot to help users find books and events faster. The chatbot interprets queries, personalizes recommendations, and analyzes user preferences for smarter suggestions.

Now Serving LA

Company Size

Not publicly disclosed

Revenue Range

Not publicly disclosed

Primary Challenge

Improving search efficiency and personalized recommendations to increase engagement and sales

Key Metrics

- 40% faster search
- 25% increase in chatbot interactions
- 15% higher online sales

The Problem

Traditional search was slow and lacked personalization, limiting user engagement

The Solution

Deployed AI-powered search engine and NLP chatbot integrated with user preference analytics

Results

- Faster content discovery
- Increased chatbot usage
- Higher sales conversion

Details

Industry

Retail & E-commerce

Departments

Product Development & Innovation

Creative & Design

Use Cases

UI/UX Design

More Case Studies

See All

How National Gas Metering Used AI to Create Engaging Event Graphics Six Times Faster

Construction

How Mortenson Construction Improved Project Tracking and Efficiency with Doxel’s AI-Powered Construction Progress Platform

Real Estate

How Square Enix Uses Slack and Azure OpenAI to Provide Instant Developer Support with “Hisui-chan” Chatbot

Media & Entertainment

How IndiGo Improved Customer Satisfaction to 87% with Yellow.AI Chatbots Handling 42M Messages Quarterly

Hospitality & Tourism

How SAP Concur Uses AI to Automate and Enhance Expense Management

Technology & SaaS

How China State Construction Uses AI and IoT Sensors to Monitor Construction Equipment and Optimize Project Scheduling

Construction