Now Serving LA implemented AI-powered search and a natural language processing (NLP) chatbot to help users find books and events faster. The chatbot interprets queries, personalizes recommendations, and analyzes user preferences for smarter suggestions.
- 40% faster search
- 25% increase in chatbot interactions
- 15% higher online sales
Traditional search was slow and lacked personalization, limiting user engagement
Deployed AI-powered search engine and NLP chatbot integrated with user preference analytics
- Faster content discovery
- Increased chatbot usage
- Higher sales conversion