How International Rescue Committee Implements AI Chatbot to Streamline Refugee Claim Processing

By: GoBeyond Team

July 27, 2025

3 min read

IRC AI chatbot interface for refugee claims

Quick Overview

IRC deployed an AI-powered chatbot using natural language processing to process refugee claims faster and more accurately, improving asylum seeker support.

International Rescue Committee (IRC)

Company Size

~5,000 employees

Revenue Range

Not publicly disclosed

Primary Challenge

Improving efficiency and accuracy in refugee claim processing

Key Metrics

- Streamlined case processing
- Faster response times
- Enhanced support effectiveness

The Problem

Manual claim processing was slow and error-prone

The Solution

Developed AI chatbot to automate claim intake and provide real-time assistance

Results

- Reduced processing times
- Improved accuracy and client satisfaction

Details

Industry

Nonprofit & NGO

Departments

Customer Support & Service

Use Cases

Live Chat Support

Knowledge Base Creation

More Case Studies

See All

How Stitch Fix Uses AI to Deliver Hyper-Personalized Fashion Recommendations and Optimize Inventory

Retail & E-commerce

How Telstra Uses Microsoft Azure OpenAI to Transform Customer Service with “Ask Telstra” and “One Sentence Summary”

Professional Services & Consulting

How Bosch Uses Predictive Analytics to Improve Product Quality and Reduce Customer Complaints

Manufacturing

How HubSpot Uses AI-Powered Lead Scoring to Increase Conversion by 35% and Boost Productivity by 50%

Technology & SaaS

How L'Oréal Uses AI Chatbot (Mya Platform) to Streamline Recruitment and Enhance Candidate Experience

Retail & E-commerce

How HireVire Transformed Recruitment with AI-Powered Video Screening and Automation

Recruitment