How Document360 Uses AI to Automate Knowledge Base Creation and Improve Support Documentation

By: GoBeyond Team

July 27, 2025

3 min read

Document360 AI knowledge base management dashboard

Quick Overview

Document360 offers AI-powered creation and management of knowledge bases, technical documentation, user manuals, and SOPs. AI search, multilingual support, and content analytics help reduce support tickets and keep documentation current and relevant.

Document360

Company Size

Not publicly disclosed

Revenue Range

Not publicly disclosed

Primary Challenge

Automating knowledge base creation and maintaining documentation quality

Key Metrics

- Reduced support tickets
- Improved documentation quality
- Scalable content management

The Problem

Manual documentation was error-prone and difficult to maintain

The Solution

AI-powered platform for content creation, search, and analytics with multilingual capabilities

Results

- Lower support volume
- Higher documentation accuracy
- Scalable knowledge management

Details

Industry

Technology & SaaS

Departments

Knowledge & Information Management

Customer Support & Service

Use Cases

Knowledge Base Creation

More Case Studies

See All

How people.ai Transformed Global Security Management with Genea’s Cloud-Based Access Control Platform

Technology & SaaS

How Abra Improved Customer Experience and Support Efficiency with Forethought AI Chat Widget

Finance & Banking

How Godrej Capital Automated Purchase Order and Invoice Approvals Using Cflow Workflow Automation

Finance & Banking

How QuantaTech Innovations Uses AI to Generate and Update Technical Documentation at Scale

Technology & SaaS

How Ipsos Uses AI and NLP to Automate Analysis of Open-Ended Survey Responses in Large-Scale International Studies

Marketing & Advertising

How SkyHigh Developments Saved $900K with AI Cost Monitoring on a $30M Tower Project

Real Estate