How Document360 Uses AI to Automate Knowledge Base Creation and Improve Support Documentation

By: GoBeyond Team
July 27, 2025
3 min read
Document360 AI knowledge base management dashboard

Quick Overview

Document360 offers AI-powered creation and management of knowledge bases, technical documentation, user manuals, and SOPs. AI search, multilingual support, and content analytics help reduce support tickets and keep documentation current and relevant.

Document360
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Automating knowledge base creation and maintaining documentation quality
Key Metrics

- Reduced support tickets
- Improved documentation quality
- Scalable content management

The Problem

Manual documentation was error-prone and difficult to maintain

The Solution

AI-powered platform for content creation, search, and analytics with multilingual capabilities

Results

- Lower support volume
- Higher documentation accuracy
- Scalable knowledge management

Details

Industry
Technology & SaaS
Departments
Knowledge & Information Management
Customer Support & Service
Use Cases
Knowledge Base Creation
Tags
NLP
GenAI
Knowledge Retrieval (RAG)
Auto-Summarization
Multi-Language Support
SaaS
Support Teams
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/

More Case Studies

See All
How LeadsGorilla Helped a US Marketing Agency Boost Revenue by 55% with AI-Driven Lead Scoring and Email Automation
Marketing & Advertising
How Holding Redlich Permanently Adopted Lexis+ AI to Enhance Legal Research Efficiency
Legal
How SoulCycle Simplified Payment Processes with AI-Powered Invoice Consolidation
Healthcare & Medical
How SERVPRO of Medford Halved Response Times with ZyraTalk’s AI Live Chat
Professional Services & Consulting
How Dartmouth University’s Therabot Uses Generative AI to Provide Real-Time Therapy Support
Mental Health
How MYBank Uses AI to Deliver Real-Time Loan Approvals with High Accuracy
Finance & Banking

🤖 Chat with AI

Type...