Quick Overview
Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.
Square Enix
Company Size
Large multinational gaming company
Revenue Range
Not publicly disclosed
Primary Challenge
Improving developer support and reducing delays in game development
Key Metrics
\- Faster access to technical information\- Improved developer support\- Reduced project delays
The Problem
Developers faced delays due to slow access to technical knowledge and support
The Solution
Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers
Results
\- Accelerated problem resolution\- Enhanced developer collaboration\- Reduced project bottlenecks
“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”
Square Enix Development Team
Details
Industry
Media & Entertainment
Departments
Product Development & Innovation
Use Cases
Team Messaging
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://blogs.microsoft.com/blog/2025/04/22/https-blogs-microsoft-com-blog-2024-11-12-how-real-world-businesses-are-transforming-with-ai/
More Case Studies
See All
How Snowdrop Uses Google Cloud AI and Geospatial Data to Improve Financial Transaction Data Accuracy and Matching
Finance & Banking
How Khan Academy’s Khanmigo AI Tutor Enhances Personalized Learning with GPT-4
Education & EdTech
How a Global Software Development Project Used an AI-Powered Chatbot to Enhance Communication and Delivery
Technology & SaaS
How Netflix Uses AI to Personalize Content Recommendations and Optimize Originals
Media & Entertainment
How SEB Wealth Management Uses Google Cloud AI to Enhance Client Interactions and Efficiency
Finance & Banking
How RE/MAX Uses AI to Personalize Property Recommendations and Improve Buyer Satisfaction
Real Estate