Quick Overview
Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.
Square Enix
Company Size
Large multinational gaming company
Revenue Range
Not publicly disclosed
Primary Challenge
Improving developer support and reducing delays in game development
Key Metrics
\- Faster access to technical information\- Improved developer support\- Reduced project delays
The Problem
Developers faced delays due to slow access to technical knowledge and support
The Solution
Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers
Results
\- Accelerated problem resolution\- Enhanced developer collaboration\- Reduced project bottlenecks
“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”
Square Enix Development Team
Details
Industry
Media & Entertainment
Departments
Product Development & Innovation
Use Cases
Team Messaging
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://blogs.microsoft.com/blog/2025/04/22/https-blogs-microsoft-com-blog-2024-11-12-how-real-world-businesses-are-transforming-with-ai/
More Case Studies
See All
How Rigplay Uses Generative AI and ML to Automate Human Motion Animation and Slash Production Costs
Media & Entertainment
How Nordic Insurance Company Partnered with EY to Automate Claims Management Using AI
Finance & Banking
How Central England Co-operative Automated Employee Record Retention Compliance
Real Estate
How Macquarie Uses Predictive AI to Clean and Unify Data for Better Insights and Outcomes
Finance & Banking
How Holcim EMEA Digital Center Used GitHub Copilot to Accelerate Large-Scale Salesforce Code Refactoring and Improve Performance
Technology & SaaS
How DHL Uses AI to Optimize Logistics, Warehouse Management, and Delivery Accuracy
Retail & E-commerce