Quick Overview
Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.
Square Enix
Company Size
Large multinational gaming company
Revenue Range
Not publicly disclosed
Primary Challenge
Improving developer support and reducing delays in game development
Key Metrics
\- Faster access to technical information\- Improved developer support\- Reduced project delays
The Problem
Developers faced delays due to slow access to technical knowledge and support
The Solution
Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers
Results
\- Accelerated problem resolution\- Enhanced developer collaboration\- Reduced project bottlenecks
“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”
Square Enix Development Team
Details
Industry
Media & Entertainment
Departments
Product Development & Innovation
Use Cases
Team Messaging
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://blogs.microsoft.com/blog/2025/04/22/https-blogs-microsoft-com-blog-2024-11-12-how-real-world-businesses-are-transforming-with-ai/
More Case Studies
See All
How Standard Chartered Uses AI-Driven Compliance Monitoring to Enhance Regulatory Adherence and Fraud Detection
Finance & Banking
How Talla Uses AI Chatbots and NLP to Automate Employee Inquiries and HR Support
Technology & SaaS
How The Bridge Used Google AI to Optimize Lead Scoring and Advertising ROI
Education & EdTech
How The Second City Halved Invoice Processing Time and Saved $40K Annually with Ramp Bill Pay
Media & Entertainment
How IBM Watson Cognitive HR Enhances Talent Management with AI-Powered Performance Analytics
Technology & SaaS
How WilmerHale Uses Casetext CARA AI to Reduce Legal Brief Preparation Time and Improve Accuracy
Legal