Quick Overview
The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.
The Serafen Group
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing operational costs while maintaining support quality
Key Metrics
\- 40% staffing cost reduction\- Maintained support quality\- Efficient order handling
The Problem
Manual order inquiry handling was costly and inefficient
The Solution
Implemented ZyraTalk AI chatbots for automated order inquiry management
Results
\- Lower operational costs\- Consistent support quality\- Streamlined order processing
Details
Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
Cost Reduction
Time-Saving
SaaS
AI Tools Used
No items found.
Sources
https://www.linkedin.com/pulse/ai-webchat-success-zyratalk-case-studies-the-nichework
More Case Studies
See All
How Rigplay Uses Generative AI and ML to Automate Human Motion Animation and Slash Production Costs
Media & Entertainment
How Nordic Insurance Company Partnered with EY to Automate Claims Management Using AI
Finance & Banking
How Central England Co-operative Automated Employee Record Retention Compliance
Real Estate
How Macquarie Uses Predictive AI to Clean and Unify Data for Better Insights and Outcomes
Finance & Banking
How Holcim EMEA Digital Center Used GitHub Copilot to Accelerate Large-Scale Salesforce Code Refactoring and Improve Performance
Technology & SaaS
How DHL Uses AI to Optimize Logistics, Warehouse Management, and Delivery Accuracy
Retail & E-commerce