Quick Overview
The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.
The Serafen Group
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing operational costs while maintaining support quality
Key Metrics
\- 40% staffing cost reduction\- Maintained support quality\- Efficient order handling
The Problem
Manual order inquiry handling was costly and inefficient
The Solution
Implemented ZyraTalk AI chatbots for automated order inquiry management
Results
\- Lower operational costs\- Consistent support quality\- Streamlined order processing
Details
Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
Cost Reduction
Time-Saving
SaaS
AI Tools Used
No items found.
Sources
https://www.linkedin.com/pulse/ai-webchat-success-zyratalk-case-studies-the-nichework
More Case Studies
See All
How easyA Built AI-Powered Dashboards to Unify Finance and Fitness Data for Real-Time Insights
Finance & Banking
How Godrej Capital Automated Purchase Order and Invoice Approvals Using Cflow Workflow Automation
Finance & Banking
How Switchboard Centralized and Automated Employee Onboarding to Save 10 Hours Per New Hire
Technology & SaaS
How Epiroc Reduced Product Returns by 30% and Accelerated Manufacturing Innovation with AI
Manufacturing
How Volkswagen Increased Dealership Sales by 20% and Reduced Campaign Costs with AI Forecasting
Manufacturing
How SoulCycle Simplified Payment Processes with AI-Powered Invoice Consolidation
Healthcare & Medical