Quick Overview
The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.
The Serafen Group
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing operational costs while maintaining support quality
Key Metrics
\- 40% staffing cost reduction\- Maintained support quality\- Efficient order handling
The Problem
Manual order inquiry handling was costly and inefficient
The Solution
Implemented ZyraTalk AI chatbots for automated order inquiry management
Results
\- Lower operational costs\- Consistent support quality\- Streamlined order processing
Details
Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
Cost Reduction
Time-Saving
SaaS
AI Tools Used
No items found.
Sources
https://www.linkedin.com/pulse/ai-webchat-success-zyratalk-case-studies-the-nichework
More Case Studies
See All
How Endel Uses AI to Generate Personalized Soundscapes and Adaptive Music
Media & Entertainment
How Medline Uses Zendesk AI Bots to Manage Over 800,000 Tickets Annually and Boost Agent Productivity
Healthcare & Medical
How CrowdStrike Falcon Uses AI and Behavioral Analytics for Proactive Cyber Threat Prevention
Technology & SaaS
How Litslink Uses AI-Driven Personalized Learning and Virtual Simulations to Enhance Medical Staff Training
Healthcare & Medical
How Vodafone Uses TOBi AI Chatbot to Revolutionize Customer Service and Reduce Response Times
Professional Services & Consulting
How Johnson & Johnson Reduced Absenteeism by 20% with AI Health Analytics
Healthcare & Medical