Quick Overview
The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.
The Serafen Group
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing operational costs while maintaining support quality
Key Metrics
\- 40% staffing cost reduction\- Maintained support quality\- Efficient order handling
The Problem
Manual order inquiry handling was costly and inefficient
The Solution
Implemented ZyraTalk AI chatbots for automated order inquiry management
Results
\- Lower operational costs\- Consistent support quality\- Streamlined order processing
Details
Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
Cost Reduction
Time-Saving
SaaS
AI Tools Used
No items found.
Sources
https://www.linkedin.com/pulse/ai-webchat-success-zyratalk-case-studies-the-nichework
More Case Studies
See All
How Olay (P&G) Doubled Conversion Rates and Increased Average Cart Size by 40% with AI-Powered Skin Advisor
Retail & E-commerce
How Vinci Construction Reduced Document Search Time by 30% and Improved Compliance with AI
Construction
How SERVPRO of Medford Halved Response Times with ZyraTalk’s AI Live Chat
Professional Services & Consulting
How Now Serving LA Uses AI-Powered Search and Chatbot to Enhance User Experience and Boost Sales
Retail & E-commerce
How The Judge Group Partnered with a Telecom Training Provider to Create AI-Driven Learner-Focused Courses
Professional Services & Consulting
How Superside Internally Used AI to Create 21 Pixar-Inspired Posters in Five Days
Professional Services & Consulting