Quick Overview
Lindy.ai provides AI-driven customer feedback analysis for various clients by automating collection, categorization, and sentiment analysis from surveys, chat logs, and reviews. This enables companies to act on trends quickly and improve customer experience with actionable recommendations.
Lindy.ai
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Accelerating feedback processing and delivering actionable CX insights
Key Metrics
\- Faster feedback processing\- Improved customer experience\- Actionable recommendations for business teams
The Problem
Manual feedback handling was slow and inconsistent
The Solution
AI platform automates feedback ingestion, categorization, and sentiment scoring across channels
Results
\- Quicker trend identification\- Enhanced CX improvements\- Data-driven decision-making
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Data & Analytics
Use Cases
Customer Feedback Analysis
Tags
NLP
Real-Time Processing
Time-Saving
Improved Accuracy
SaaS
Client Satisfaction
AI Tools Used
No items found.
Sources
https://www.lindy.ai/blog/ai-customer-feedback
More Case Studies
See All
How World Wildlife Fund Uses AI to Track Endangered Species and Combat Poaching
Nonprofit & NGO
How Abra Improved Customer Experience and Support Efficiency with Forethought AI Chat Widget
Finance & Banking
How Shared Services Connected Ltd (SSCL) Automated Recruitment Compliance and Candidate Vetting
Nonprofit & NGO
How Rocky Brands Increased Organic Search Revenue by 30% Using BrightEdge AI SEO Tools
Retail & E-commerce
How JIFFY.ai Automated 80% of Onboarding Tasks for a Global Professional Services Firm
Professional Services & Consulting
How Axios HQ Uses AI to Deliver Clear, Concise, and Consistent Internal Communications that Boost Employee Engagement
Healthcare & Medical