Quick Overview
Infiniticube implemented generative AI-powered ticketing for Sun West Mortgage, automating classification, routing, and context-aware responses. The Angel AI bot reduced response times and manual interventions, enhancing accuracy and customer satisfaction.
Sun West Mortgage
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing support response times and improving ticket accuracy
Key Metrics
\- 40% reduction in response times\- 25% increase in customer satisfaction\- Fewer errors\- Scalable support operations
The Problem
Manual ticket handling caused delays and inconsistent customer experiences
The Solution
AI-powered ticketing system automates classification, routing, and generates dynamic responses
Results
\- Faster, more accurate support\- Improved customer satisfaction\- Scalable ticket management
Details
Industry
Finance & Banking
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
GenAI
NLP
Time-Saving
Improved Accuracy
Client Satisfaction
SaaS
Support Teams
AI Tools Used
No items found.
Sources
https://infiniticube.com/blog/a-comprehensive-guide-to-automating-tickets-with-ai-case-study/
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