Quick Overview
IndiGo deployed Yellow.AI’s chatbot across WhatsApp and web platforms to automate over 35 use cases and 300+ customer journeys, providing 24/7 support, query automation, escalation handling, and push campaigns for loyalty and promotions.
IndiGo
Company Size
~25,000 employees
Revenue Range
$10B+ annual revenue (estimated)
Primary Challenge
Handling high volumes of customer queries and improving engagement
Key Metrics
\- 87% customer satisfaction\- 42 million messages handled per quarter\- 400,000 WhatsApp opt-ins
The Problem
Manual customer service overwhelmed by repetitive queries and limited engagement channels.
The Solution
Implemented Yellow.AI chatbot for omnichannel automated support, query resolution, and customer engagement campaigns.
Results
\- High customer satisfaction scores\- Massive scale of automated interactions\- Increased customer engagement and loyalty
Details
Industry
Hospitality & Tourism
Departments
Customer Support & Service
Use Cases
Live Chat Support
Workflow Automation
Tags
Multi-Language Support
Scalability
Client Satisfaction
AI Tools Used
No items found.
Sources
https://www.cmswire.com/customer-experience/ai-in-customer-experience-5-companies-tangible-results/
More Case Studies
See All
How Guru’s AI-Powered Knowledge Base Provides Instant Answers and Personalized Recommendations for Sales Teams
Technology & SaaS
How Ivy Tech Community College Uses AI Predictive Analytics to Identify At-Risk Students Early
Education & EdTech
How Affectiva Uses AI-Driven Emotion Recognition to Enhance Mental Health Diagnostics and Therapy Personalization
Mental Health
How Edelman Uses DALL-E 3 and ChatGPT to Accelerate Product Ideation and Enhance Creativity
Professional Services & Consulting
How CareHalo Uses AI for Scalable Remote Patient Monitoring and Chronic Disease Management
Healthcare & Medical
How QuantaTech Innovations Uses AI to Generate and Update Technical Documentation at Scale
Technology & SaaS