How IBM Uses the Privacy and AI Management System (PIMS) to Standardize and Scale Privacy and AI Compliance Globally

By: GoBeyond Team
July 3, 2025
3 min read
IBM PIMS dashboard showing AI lifecycle tracking, compliance workflows, and risk analytics

Quick Overview

IBM developed an enterprise-wide Privacy and AI Management System (PIMS), powered by IBM OpenPages and Knowledge Catalog, to centrally manage data privacy and AI lifecycle compliance across 170+ countries and 400+ legal entities. PIMS automates governance, risk, and compliance workflows, tracks AI model lifecycles including bias and drift, and updates governance models as regulations evolve. It supports continuous compliance, builds trust with employees, clients, and regulators, and provides a unified platform for managing privacy and AI risks at scale.

IBM
IBM
Company Size
Large multinational technology company
Revenue Range
$60B+ annual revenue
Primary Challenge
Managing complex, evolving global privacy regulations and AI compliance across numerous jurisdictions and business units
Key Metrics
\- Standardized, simplified, and scaled compliance\- Continuous risk monitoring\- Real-time fraud and bias detection\- Automated governance workflows\- Tracking over 5,500 AI applications and business processes\- Faster adaptation to new regulations

The Problem

Fragmented, siloed compliance activities with growing regulatory complexity and need for transparency and trust

The Solution

PIMS integrates IBM OpenPages GRC platform, IBM Knowledge Catalog, IBM Cloud Pak for Data, and AI Factsheets to centralize metadata, automate compliance workflows, monitor AI models for fairness, quality, and drift, and update governance as laws evolve

Results

\- 40% reduction in regulatory breaches\- Enhanced transparency and trust with stakeholders\- Scaled compliance without proportional headcount increase\- Faster regulatory reporting and audit readiness\- Continuous monitoring and risk mitigation\- Unified governance across privacy, AI, and ethics

“PIMS provides a single source of truth for AI and data compliance, enabling us to adapt quickly to new regulations and build trust with clients and regulators.”“Our integrated governance program helps us balance innovation with responsibility at scale.”

Christina Montgomery, Chief Privacy Officer, IBMLee Cox, Vice President, Integrated Governance and Market Readiness, IBM

Details

Industry
Technology & SaaS
Departments
Legal & Compliance
Use Cases
Policy Management
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://www.ibm.com/case-studies/ibm-oprt-pimshttps://www.ibm.com/case-studies/ibm-office-of-privacy-and-responsible-technologyhttps://community.ibm.com/community/user/japan/blogs/provision-ibm1/2025/02/07/vol100-017-aihttps://www.youtube.com/watch?v=3fv3--xoheIhttps://leg.colorado.gov/sites/default/files/images/from_principles_to_practice_-_ibm.pdf

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