Quick Overview
Guru provides an AI knowledge base platform offering enterprise search, content recommendations, and automated content verification and maintenance. Features include AI-powered search, topic identification, and an assistant for summarizing and creating content, integrated with existing tools to improve onboarding and support efficiency.
Guru
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving knowledge accessibility, content accuracy, and operational efficiency
Key Metrics
\- Faster onboarding\- Improved sales and support efficiency\- Up-to-date knowledge base\- Personalized content recommendations
The Problem
Outdated and fragmented knowledge bases reduced employee productivity and customer support quality
The Solution
AI-powered search and content management platform integrated with enterprise tools
Results
\- Accelerated onboarding\- Enhanced operational efficiency\- Consistent and current knowledge
Details
Industry
Technology & SaaS
Departments
Knowledge & Information Management
Sales & Lead Generation
Customer Support & Service
Use Cases
Knowledge Base Creation
Tags
NLP
GenAI
Auto-Summarization
SaaS
Sales Teams
Support Teams
AI Tools Used
Guru
Sources
https://www.zendesk.com/service/help-center/ai-knowledge-base/
More Case Studies
See All
How FreeWill Scaled Partner Success and Improved Retention with ChurnZero AI
Technology & SaaS
How Wells Fargo Improved Banker Productivity with an AI Virtual Assistant Integrated into Microsoft Teams
Finance & Banking
How easyA Built AI-Powered Dashboards to Unify Finance and Fitness Data for Real-Time Insights
Finance & Banking
How Boston Scientific’s HeartLogic™ Platform Uses AI for Early Heart Failure Decompensation Detection
Healthcare & Medical
How Eleken Redesigned Gamaya’s AI-Driven Platform to Improve Usability and Farmer Engagement
Technology & SaaS
How Parker Health Group Improved Decision-Making with a Data Analytics Platform
Healthcare & Medical