Quick Overview
FreeWill implemented ChurnZero to manage rapid growth (5x ARR growth) and scale partner success operations, focusing on consistency and centralization during expansion.
FreeWill
Company Size
~100 employees (estimated)
Revenue Range
Not publicly disclosed
Primary Challenge
Scaling customer success and partner management during rapid growth
Key Metrics
\- 27% increase in logo retention\- 21% increase in gross dollar retention\- Improved NPS and CSAT during high-growth periods
The Problem
Rapid growth challenged existing customer success processes, risking retention and satisfaction.
The Solution
Deployed ChurnZero AI platform to centralize customer success operations, automate engagement, and provide data-driven insights.
Results
\- Improved retention rates\- Increased customer satisfaction scores\- Scaled success operations efficiently during growth
Details
Industry
Technology & SaaS
Departments
Account Management & Client Success
Use Cases
Account Reviews
Client Health Monitoring
Tags
Predictive Modeling
Cost Reduction
AI Tools Used
ChurnZero
Sources
https://churnzero.com/case-studies/freewill/
More Case Studies
See All
How BakerHostetler Uses ROSS Intelligence AI to Reduce Legal Research Time and Improve Strategy
Legal
How Heinz Leveraged DALL·E 2 AI to Reinforce Brand Dominance and Drive Viral Marketing
Manufacturing
How Zurple Uses AI to Enhance Lead Generation and Qualification for Real Estate Agents
Real Estate
How NASA’s Jet Propulsion Laboratory Uses Trello with Butler AI to Predict Project Roadblocks and Automate Workflow for Complex Missions
Technology & SaaS
How Optimove Uses AI to Analyze Customer Behavior and Optimize Marketing Campaigns
Technology & SaaS
How Ility (Appinventiv) Combines AI, IoT, and Cloud to Automate Commercial Property Management
Real Estate