Quick Overview
eye-oo implemented Tidio’s AI solution including the Lyro AI agent for first-line support, product recommendations, order status updates, FAQs, cart abandonment recovery, and lead generation, significantly improving sales and customer experience.
eye-oo
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Increasing sales and improving customer support efficiency
Key Metrics
\- 25% sales increase\- 5x conversion boost\- 86% reduction in customer wait times\- 1,300+ leads acquired
The Problem
Manual customer support and lead management limited sales growth and increased response times.
The Solution
Deployed Tidio AI chatbots and Lyro AI agents to automate customer interactions, provide personalized recommendations, and recover abandoned carts.
Results
\- Increased sales by 25%\- Fivefold increase in conversion rates\- Dramatically reduced wait times\- Enhanced lead generation and customer engagement
Details
Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Lead Generation
Customer Feedback Analysis
Tags
NLP
GenAI
Time-Saving
Cost Reduction
Client Satisfaction
AI Tools Used
Tidio
Sources
https://www.tidio.com/blog/companies-that-use-ai-generated-customer-support/
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