Quick Overview
easyJet developed a cloud-based conversation interface integrated into its mobile app, powered by Travelport and Google’s Dialogflow, enabling customers to search for flights using speech recognition. The chatbot achieved a 99.8% accuracy rate on over 5 million queries, significantly improving user experience and engagement.
easyJet
Company Size
~15,000 employees
Revenue Range
$10B+ annual revenue
Primary Challenge
Improving customer flight search experience and engagement through voice technology
Key Metrics
\- 99.8% accuracy on 5 million queries\- Enhanced mobile app engagement\- Streamlined flight search process
The Problem
Traditional flight search was text-based and less intuitive, limiting customer convenience and engagement
The Solution
Developed AI-powered voice chatbot using Google Dialogflow integrated with Travelport APIs to enable natural language flight searches in the mobile app
Results
\- Increased customer satisfaction and app usage\- Faster, more intuitive flight search\- Scalable conversational AI platform
“Our voice-powered chatbot has transformed how customers find flights, making the process faster and more natural.”
Details
Industry
Hospitality & Tourism
Departments
Customer Support & Service
Sales & Lead Generation
Product Development & Innovation
Use Cases
Live Chat Support
Lead Generation
Product Development
Tags
NLP
Speech Recognition
Mobile App
Improved Accuracy
AI Tools Used
No items found.
Sources
https://techinformed.com/how-easyjet-is-scaling-to-new-highs-with-ai/https://runwaygirlnetwork.com/2019/09/press-release-easyjet-customers-will-be-able-to-book-with-voice-tech/
More Case Studies
See All
How Snowdrop Uses Google Cloud AI and Geospatial Data to Improve Financial Transaction Data Accuracy and Matching
Finance & Banking
How Khan Academy’s Khanmigo AI Tutor Enhances Personalized Learning with GPT-4
Education & EdTech
How a Global Software Development Project Used an AI-Powered Chatbot to Enhance Communication and Delivery
Technology & SaaS
How Netflix Uses AI to Personalize Content Recommendations and Optimize Originals
Media & Entertainment
How SEB Wealth Management Uses Google Cloud AI to Enhance Client Interactions and Efficiency
Finance & Banking
How RE/MAX Uses AI to Personalize Property Recommendations and Improve Buyer Satisfaction
Real Estate