Quick Overview
Domino's partnered with Microsoft to leverage Azure OpenAI Service and Microsoft Cloud to develop generative AI solutions for personalized pizza ordering and smarter store operations. The AI assistant helps store managers with inventory management, ingredient ordering, staff scheduling, and streamlines pizza preparation and quality control.
Domino's Pizza Inc.
Company Size
~400,000 employees (global)
Revenue Range
$20B+ annual revenue
Primary Challenge
Enhancing customer experience and operational efficiency through AI-driven personalization and automation
Key Metrics
\- Piloting generative AI-powered solutions within six months\- Streamlined store operations\- Enhanced personalized ordering experience\- Reduced time spent on inventory and scheduling\- Launched over 1,100 electric delivery vehicles
The Problem
Traditional store operations and ordering processes were labor-intensive and lacked personalization, limiting efficiency and customer satisfaction.
The Solution
Developed generative AI assistant powered by Azure OpenAI Service for store operations and customer ordering; created an Innovation Lab with Microsoft to accelerate AI innovations.
Results
\- Improved operational efficiency\- Enhanced customer personalization and engagement\- Reduced manager workload\- Faster pizza preparation and delivery\- Expanded digital ordering and loyalty programs
“Our collaboration with Microsoft will help us serve millions of customers with consistent and engaging ordering experiences.”
Kelly Garcia, EVP & CTO, Domino's
Details
Industry
Retail & E-commerce
Departments
Customer Support & Service
Product Development & Innovation
Use Cases
Live Chat Support
UI/UX Design
Product Development
Tags
NLP
Speech Recognition
Client Satisfaction
Time-Saving
Support Teams
AI Tools Used
No items found.
Sources
https://ir.dominos.com/news-releases/news-release-details/dominosr-and-microsoft-cook-ai-driven-innovation-alliancehttps://www.restaurantdive.com/news/dominos-microsoft-partnership-generative-artificial-intelligence-ai-operations-customer-experience/695450/https://www.databricks.com/blog/dominos-delivers-innovation-harnessing-power-genai-enhance-customer-experience
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