Quick Overview
Document360 offers AI-powered creation and management of knowledge bases, technical documentation, user manuals, and SOPs. AI search, multilingual support, and content analytics help reduce support tickets and keep documentation current and relevant.
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Automating knowledge base creation and maintaining documentation quality
Key Metrics
\- Reduced support tickets\- Improved documentation quality\- Scalable content management
The Problem
Manual documentation was error-prone and difficult to maintain
The Solution
AI-powered platform for content creation, search, and analytics with multilingual capabilities
Results
\- Lower support volume\- Higher documentation accuracy\- Scalable knowledge management
Details
Industry
Technology & SaaS
Departments
Knowledge & Information Management
Customer Support & Service
Use Cases
Knowledge Base Creation
Tags
NLP
GenAI
Knowledge Retrieval (RAG)
Auto-Summarization
Multi-Language Support
SaaS
Support Teams
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/
More Case Studies
See All
How Docugami’s AI Document Engineering Accelerates Data Extraction Across Multiple Industries
Real Estate
How Cove Smart Reduced Response Times by 80% and Increased Self-Service with Tidio’s Lyro AI
Technology & SaaS
How Wayfair Uses AI to Automate Product Catalog Enrichment and Improve Operational Efficiency
Retail & E-commerce
How ABB Ltd. Increased Production Efficiency and Reduced Energy Costs with AI-Enhanced Robotics
Manufacturing
How Euroflorist Increased Website Conversion Rates with AI-Driven Multivariate Testing
Retail & E-commerce
How Quantzig Built an AI-Powered Decision Dashboard to Streamline Insights and Improve Executive Decision-Making for a Leading Pharma Giant
Healthcare & Medical