Quick Overview
Document360 offers AI-powered creation and management of knowledge bases, technical documentation, user manuals, and SOPs. AI search, multilingual support, and content analytics help reduce support tickets and keep documentation current and relevant.
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Automating knowledge base creation and maintaining documentation quality
Key Metrics
\- Reduced support tickets\- Improved documentation quality\- Scalable content management
The Problem
Manual documentation was error-prone and difficult to maintain
The Solution
AI-powered platform for content creation, search, and analytics with multilingual capabilities
Results
\- Lower support volume\- Higher documentation accuracy\- Scalable knowledge management
Details
Industry
Technology & SaaS
Departments
Knowledge & Information Management
Customer Support & Service
Use Cases
Knowledge Base Creation
Tags
NLP
GenAI
Knowledge Retrieval (RAG)
Auto-Summarization
Multi-Language Support
SaaS
Support Teams
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/
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