Quick Overview
Cove Smart implemented Tidio’s Lyro AI to automate live chat support, achieving an 80% reduction in response times, a 70% increase in self-service resolution rates, and a 35% improvement in customer satisfaction.
Cove Smart
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving support speed and self-service effectiveness
Key Metrics
\- 80% faster responses\- 70% more self-service resolutions\- 35% higher customer satisfaction
The Problem
Slow response times and low self-service adoption limited customer experience
The Solution
Deployed Lyro AI chatbot to automate responses and guide customers to self-service
Results
\- Faster support\- Higher self-service success\- Improved customer satisfaction
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
GenAI
Real-Time Processing
Time-Saving
Client Satisfaction
SaaS
AI Tools Used
Tidio
Sources
https://www.tidio.com/resources/case-studies/
More Case Studies
See All
How Gibbons P.C. Uses Lexis+ AI to Accelerate Case Strategy Development and Enhance Legal Research Efficiency
Legal
How Facebook Uses Sapienz AI to Automate Android App Testing and Reduce Crashes
Technology & SaaS
How Shell Oil Reduced Equipment Downtime by 40% and Saved $2M Annually with AI
Manufacturing
How Oxford VR Combines AI and Virtual Reality to Improve PTSD Treatment
Mental Health
How MSCI Uses Machine Learning and Google Cloud AI to Enrich Asset Data and Manage Climate Risks
Finance & Banking
How Microsoft Quadrupled Lead Conversion Rates Using AI-Based Lead Scoring
Technology & SaaS