Quick Overview
ClickUp integrated Maven AGI’s Co-Pilot, a ChatGPT-based AI tool designed for customer support, to provide instant ticket summaries, suggest responses, and deliver analytics on support efficiency. This reduced agent workload by enabling customers to self-serve and empowered agents with quick access to accurate answers, resulting in a 25% increase in support rep solves per hour and reduced onboarding time for new staff. The AI was fine-tuned to reflect ClickUp’s brand voice and tone.
ClickUp
Company Size
~1,000 employees
Revenue Range
Not publicly disclosed
Primary Challenge
Managing complex customer inquiries efficiently while reducing agent burnout and onboarding time
Key Metrics
\- 25% increase in rep solves per hour\- Reduced onboarding time\- Improved support efficiency\- Fine-tuned AI responses aligned with brand voice
The Problem
Complex product and customer inquiries stretched support teams, limiting responsiveness and productivity
The Solution
Integrated Maven AGI’s Co-Pilot AI to automate ticket summarization, suggest responses, and analyze support metrics
Results
\- Increased agent productivity\- Faster ticket resolution\- Enhanced customer satisfaction\- More time for proactive retention activities
“Just one week into the deployment, rep solves per hour increased 25%.”
David Doyle, Head of Customer Support, ClickUp
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Data & Analytics
Use Cases
Support Analytics
Tags
LLM
NLP
Auto-Summarization
Analytics Dashboard
Time-Saving
Team Efficiency
SaaS
AI Tools Used
No items found.
Sources
https://www.mavenagi.com/resources/post/clickups-transformation-with-maven-agi-elevating-customer-support-and-team-efficiencyhttps://www.vktr.com/ai-disruption/5-ai-case-studies-in-customer-service-and-support/
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