Quick Overview
Bank of New York Mellon (BNY Mellon) developed an AI-powered virtual assistant to help employees quickly find relevant information across internal data and documentation. The assistant leverages AI search and natural language processing to provide accurate answers, improving employee support and operational efficiency.
Bank of New York Mellon (BNY Mellon)
Company Size
Large multinational financial services
Revenue Range
Not publicly disclosed
Primary Challenge
Improving speed and accuracy of internal information access for employees
Key Metrics
\- Faster, more accurate internal information retrieval\- Enhanced employee support and productivity
The Problem
Employees faced difficulties locating relevant internal data quickly, slowing workflows
The Solution
AI virtual assistant integrated with internal data sources and natural language search
Results
\- Reduced search times\- Improved employee satisfaction\- Streamlined internal workflows
Details
Industry
Finance & Banking
Departments
Internal Communication & Collaboration
Use Cases
Information Retrieval
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders
More Case Studies
See All
How a Supermarket Chain Uses Bigle Legal AI to Rapidly Review Supplier Agreements and Reduce Contract Risks
Retail & E-commerce
How Studio Rx Boosted Production and Creativity with Adobe Firefly Custom AI Models
Marketing & Advertising
How Amsive Partnered with Superside to Create a Robust AI-Generated Social Media Image Library
Marketing & Advertising
How Lenny Learning Uses AI to Help Teachers Assess Student Needs and Generate Personalized Mental Health Lesson Plans
Nonprofit & NGO
How ALG Senior Unified Data to Drive Targeted Actions Across 100+ Communities
Healthcare & Medical
How Superside Internally Used AI to Create 21 Pixar-Inspired Posters in Five Days
Professional Services & Consulting