Quick Overview
Beyond Key helped a global organization implement a generative AI and NLP-powered Q&A knowledge management platform, enabling employees to access information instantly with natural language queries. This improved knowledge accessibility, learning, productivity, and reduced duplicated effort.
Beyond Key
Company Size
~500 employees (estimated)
Revenue Range
Not publicly disclosed
Primary Challenge
Difficulty accessing knowledge quickly and efficiently, causing duplicated work and slowed learning
Key Metrics
\- Improved knowledge access\- Increased learning and productivity\- Reduced duplicated effort\- Enhanced expertise sharing
The Problem
Employees faced challenges finding relevant information quickly, leading to inefficiencies and repeated tasks.
The Solution
Developed and deployed a generative AI-powered Q&A platform using NLP to enable natural language queries and instant access to vetted knowledge.
Results
\- Faster access to accurate information\- Increased employee productivity and learning\- Reduced duplicated efforts across teams\- Improved knowledge sharing and collaboration
“The generative AI Q&A system has revolutionized how our teams find and use knowledge, boosting productivity.”
Details
Industry
Nonprofit & NGO
Departments
Knowledge & Information Management
Use Cases
Knowledge Base Management
Tags
GenAI
Scalability
AI Tools Used
No items found.
Sources
https://www.beyondkey.com/casestudy/streamlining-knowledge-management-using-gen-ai
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