Quick Overview
ABBYY used ChurnZero's automation and Customer Success AI to personalize customer experience at scale, moving away from manual Excel tracking and creating automated plays for lifecycle engagement points.
ABBYY
Company Size
~1,000 employees (estimated)
Revenue Range
Not publicly disclosed
Primary Challenge
Scaling personalized customer success management and reducing manual processes
Key Metrics
\- 4x increase in account coverage\- Increased net revenue retention\- Improved NPS and response rates
The Problem
Manual customer success tracking in spreadsheets limited scalability and personalization.
The Solution
Implemented ChurnZero Customer Success AI to automate customer lifecycle plays, track engagement, and personalize outreach.
Results
\- Quadrupled account coverage\- Higher revenue retention\- Improved customer satisfaction and engagement metrics
Details
Industry
Technology & SaaS
Departments
Account Management & Client Success
Use Cases
Client Health Monitoring
Client Communication
Account Reviews
Tags
Predictive Modeling
Cost Reduction
Enhanced Decision-Making
AI Tools Used
ChurnZero
Sources
https://churnzero.com/case-studies/abbyy/https://www.vktr.com/ai-disruption/5-ai-case-studies-in-customer-service-and-support/
More Case Studies
See All
How PostNL Uses “Charlie” AI Digital Recruiter to Revolutionize Recruitment with 24/7 Operations and Cost Savings
Retail & E-commerce
How Perform[cb] Improved Lead Quality and Conversion Rates with an AI Chatbot Built on Amazon Bedrock
Technology & SaaS
How Typeface Uses Microsoft Azure OpenAI Service to Accelerate Personalized Content Creation at Scale
Technology & SaaS
How Morgan Stanley Enhanced Customer Support and Financial Insights with OpenAI GPT
Finance & Banking
How Zenconnect Improved Sales Productivity and Risk Management with Salesforce Einstein AI
Professional Services & Consulting
How DNB Uses AI Chatbot Aino to Automate Customer Service and Manage High Query Volumes
Finance & Banking