Thematic

⭐️  
5
$25000/year

Thematic is an AI-powered customer feedback analysis platform that automatically identifies themes, trends, and insights from survey responses, reviews, and other qualitative data.

Specs:

Difficulty Level
Medium
Integration Complexity
Medium
Time to Value
Weeks
Technical Expertise Required
No-Code Friendly

Thematic automatically analyzes qualitative customer feedback to surface trends, themes, and actionable insights with AI accuracy.

Interpretation of complex or highly specialized feedback may still benefit from human review alongside AI findings.

Best for customer experience, research, and product teams needing rapid, scalable insights from large volumes of customer feedback.

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Overview

# Thematic: AI Customer Feedback Analysis Platform for Actionable InsightsThematic is an AI-driven customer feedback analysis platform that helps businesses automatically uncover insights from open-ended responses like surveys, support tickets, reviews, and NPS feedback. Using natural language processing (NLP) and machine learning, Thematic groups qualitative feedback into themes and quantifies trends, giving teams the ability to make data-driven decisions faster.The platform supports importing feedback from multiple channels and integrates directly with popular survey and support tools. Its intuitive dashboard highlights emerging topics, customer sentiment, and root causes behind scores, enabling organizations to prioritize improvements that matter most to customers.Trusted by brands like Atlassian, LinkedIn, and Jetstar, Thematic is ideal for customer experience, product, and research teams that want to move beyond manual tagging and subjective interpretation. By combining automation with transparency, Thematic makes it easy for businesses to understand the "why" behind customer behavior and satisfaction.

Screenshots

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Best Use for:

Analyzing open-text survey responses and reviews to uncover actionable customer insights without manual tagging.

Pricing Breakdown

Here is the current pricing breakdown:

Starting Price
$25000/year
Pricing Model
Subscription
Free Tier
Yes
No
Free Trial
Yes
No
Enterprise Option
Yes
No

Industries

Technology & SaaS
Finance & Banking
Healthcare & Medical
Education & EdTech
Retail & E-commerce
Professional Services & Consulting
Media & Entertainment

Department

Customer Support & Service
Product Development & Innovation
Marketing & Content
Data & Analytics

Industries

Technology & SaaS
Finance & Banking
Healthcare & Medical
Education & EdTech
Retail & E-commerce
Professional Services & Consulting
Media & Entertainment

Use Cases

Customer Feedback Analysis
Research & Insights
Client Health Monitoring
Business Intelligence
Product Development
Knowledge Sharing
Support Analytics

Tags

NLP
Machine Learning
Real-Time Processing
Enhanced Decision-Making
SaaS
Browser-Based
Analytics Dashboard
Time-Saving

Integrations

Salesforce Sales Cloud
Zendesk
SurveyMonkey
Qualtrics
Google Sheets
Slack
HubSpot CRM
Intercom
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