eGain

eGain Knowledge Hub™ is an enterprise-grade knowledge management platform that combines AI, machine learning, and natural language understanding to deliver fast, accurate, and consistent answers to customers and agents alike. It powers self-service portals, virtual assistants, and contact center agents with contextual knowledge, intent-based search, and guided decision trees. The platform supports use cases across customer service, compliance, onboarding, and internal knowledge sharing—helping enterprises increase resolution rates, reduce training time, and maintain consistency across channels. eGain’s robust capabilities include knowledge base creation, conversational guidance, AI-driven recommendations, and analytics dashboards that track usage and performance. Used in highly regulated industries such as telecom, finance, insurance, and healthcare, eGain Knowledge Hub helps large organizations achieve smarter service delivery and higher customer satisfaction.