Document360

⭐️  
5
Custom pricing

Document360 is an AI-enhanced knowledge base platform that helps businesses create, manage, and publish self-service documentation, FAQs, and internal knowledge hubs.

Specs:

Difficulty Level
Medium
Integration Complexity
Medium
Time to Value
Days
Technical Expertise Required
No-Code Friendly

Document360 provides an intuitive, scalable knowledge base platform with AI-enhanced search and powerful documentation management tools.

Customization of the front-end knowledge base appearance may require technical skills or additional development.

Best for businesses that need a structured, scalable solution for managing both public and private knowledge bases.

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Overview

# Document360: AI Knowledge Base Platform for Customer Self-Service and Internal DocumentationDocument360 is a powerful knowledge base software platform that enables businesses to create, manage, and deliver highly organized self-service documentation for customers and internal teams. With AI-powered features like smart search, content suggestions, and auto-tagging, Document360 enhances the discoverability and usability of knowledge assets.The platform supports versioning, private and public documentation, team collaboration, content analytics, and granular access controls, ensuring organizations can manage knowledge at scale. Designed for SaaS companies, support teams, product teams, and enterprises, Document360 helps reduce support ticket volumes, streamline onboarding, and improve customer satisfaction.Document360 integrates seamlessly with tools like Intercom, Zendesk, Slack, Microsoft Teams, and more. Whether you're launching a customer help center, building internal SOPs, or maintaining API documentation, Document360 offers a robust, intuitive workspace for knowledge management that empowers users to find answers faster.

Screenshots

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Best Use for:

Building a customer self-service knowledge base to reduce support ticket volume and improve user satisfaction with AI-powered search.

Pricing Breakdown

Here is the current pricing breakdown:

Starting Price
Custom pricing
Pricing Model
Subscription
Free Tier
Yes
No
Free Trial
Yes
No
Enterprise Option
Yes
No

Industries

Technology & SaaS
Retail & E-commerce
Healthcare & Medical
Education & EdTech
Professional Services & Consulting
Marketing & Advertising

Department

Customer Support & Service
Knowledge & Information Management
Operations & Workflow Automation
IT & Security
Product Development & Innovation
Internal Communication & Collaboration

Industries

Technology & SaaS
Retail & E-commerce
Healthcare & Medical
Education & EdTech
Professional Services & Consulting
Marketing & Advertising

Use Cases

Knowledge Base Creation
Document Management
Information Retrieval
Employee Training
Internal Updates
Support Analytics
Content Creation

Tags

NLP
Real-Time Processing
SaaS
Browser-Based
Analytics Dashboard
Knowledge Base Integration
Customizable Workflows
API Available
Self-Service Interface
Enhanced Decision-Making

Integrations

Intercom
Zendesk
Freshdesk
Slack
Microsoft Teams
Zapier
Salesforce Sales Cloud
HubSpot CRM
Google Analytics
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