How Tettra Uses AI to Answer Employee Questions, Summarize Info, and Route Queries to Experts, Speeding Onboarding and Knowledge Sharing

By: GoBeyond Team
July 27, 2025
3 min read
Tettra AI assistant Kai interface showing instant answers and expert routing

Quick Overview

Tettra employs AI-powered assistant “Kai” to search company documents and Slack threads, providing instant answers and summaries. If answers are missing, Kai routes questions to subject matter experts and tracks responses. The platform automates content verification, flags outdated pages, and personalizes content recommendations. This reduces repetitive questions, speeds onboarding, and ensures knowledge is accessible and up-to-date.

Tettra
Tettra
Company Size
Thousands of customers worldwide
Revenue Range
Not publicly disclosed
Primary Challenge
Improving internal knowledge sharing, reducing repetitive queries, and accelerating onboarding
Key Metrics

- Faster onboarding
- Improved knowledge sharing
- Reduced repetitive questions
- AI-powered tagging and semantic search

The Problem

Teams wasted time searching scattered information and repeatedly asking experts

The Solution

AI knowledge base with instant answers, content verification workflows, expert routing, and integrations with Slack and Microsoft Teams

Results

- Increased team efficiency
- Reduced interruptions for experts
- Enhanced knowledge accuracy and accessibility

“Tettra’s AI assistant Kai saves us hours by instantly answering questions and routing what it can’t answer.”“We halved redundant questions and improved onboarding speed.”

Tettra Customers

Details

Industry
Technology & SaaS
Departments
Product Development & Innovation
Internal Communication & Collaboration
Use Cases
Knowledge Base Management
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://tettra.com/article/ai-knowledge-management/https://www.chatbase.co/blog/ai-knowledge-basehttps://tettra.comhttps://www.youtube.com/watch?v=h1QiQvTS1YQ

More Case Studies

See All
How Eleken Redesigned Populate to Streamline Clinician Documentation and Improve Patient Care
Healthcare & Medical
How Baleària Uses Zendesk AI Chatbots to Deflect Tickets and Achieve a 96% CSAT Score in Travel Support
Hospitality & Tourism
How Oxford VR Combines AI and Virtual Reality to Improve PTSD Treatment
Mental Health
How World Wildlife Fund Uses AI to Track Endangered Species and Combat Poaching
Nonprofit & NGO
How Uber Uses Advanced Data Visualization to Clarify Pricing and Support Decision-Making
Technology & SaaS
How Obayashi Corporation’s AiCorb Uses AI to Rapidly Generate Building Facade Designs and Streamline Architectural Workflows
Construction

🤖 Chat with AI

Type...