How Square Enix Uses Slack and Azure OpenAI to Provide Instant Developer Support with “Hisui-chan” Chatbot

By: GoBeyond Team

July 27, 2025

3 min read

Slack interface showing “Hisui-chan” chatbot answering developer queries

Quick Overview

Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.

Square Enix

Company Size

Large multinational gaming company

Revenue Range

Not publicly disclosed

Primary Challenge

Improving developer support and reducing delays in game development

Key Metrics

- Faster access to technical information
- Improved developer support
- Reduced project delays

The Problem

Developers faced delays due to slow access to technical knowledge and support

The Solution

Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers

Results

- Accelerated problem resolution
- Enhanced developer collaboration
- Reduced project bottlenecks

“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”

Square Enix Development Team

Details

Industry

Media & Entertainment

Departments

Product Development & Innovation

Use Cases

Team Messaging

More Case Studies

See All

How American Cancer Society Uses Machine Learning to Optimize Donor Communication and Boost Fundraising

Nonprofit & NGO

How Adobe Uses Wrike’s AI-Powered Reporting to Track Creative Project Progress and Optimize Resource Allocation

Technology & SaaS

How Epiroc Reduced Product Returns by 30% and Accelerated Manufacturing Innovation with AI

Manufacturing

How DLA Piper Uses Lex Machina AI for Predictive Litigation Analytics and Client Advisory

Legal

How Toshiba Saved 5.6 Hours Per Employee Monthly Using Microsoft 365 Copilot and Viva Insights

Technology & SaaS

How Procter & Gamble Uses Machine Learning to Forecast Demand and Optimize Inventory Management

Retail & E-commerce