AI Directory
Resources
Case Studies

How The Serafen Group Reduced Staffing Costs by 40% Using ZyraTalk’s AI Chat for Order Handling

By: GoBeyond Team
July 27, 2025
3 min read
The Serafen Group AI chatbot interface

Quick Overview

The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.

The Serafen Group
The Serafen Group
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing operational costs while maintaining support quality
Key Metrics

- 40% staffing cost reduction
- Maintained support quality
- Efficient order handling

The Problem

Manual order inquiry handling was costly and inefficient

The Solution

Implemented ZyraTalk AI chatbots for automated order inquiry management

Results

- Lower operational costs
- Consistent support quality
- Streamlined order processing

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
Cost Reduction
Time-Saving
SaaS
AI Tools Used
ZyraTalk
Sources
https://www.linkedin.com/pulse/ai-webchat-success-zyratalk-case-studies-the-nichework

More Case Studies

See All
How Clifford Chance Uses iManage RAVN AI to Automate Document Management and Improve Case Preparation
Legal
How Shell Oil Company Uses AI for Predictive Maintenance Scheduling to Reduce Downtime
Manufacturing
How Allegis Group and TEKsystems Use AI and MLOps to Streamline Recruitment and Scale Talent Solutions
Skilled Trades
How Etsy Uses AI Chatbots to Streamline Customer Service and Support Its Seller Community
Retail & E-commerce
How Infosys Implemented an IAM Solution to Improve Governance, Compliance, and Business Agility for a Multinational Consumer Goods Company
Retail & E-commerce
How Shell Oil Reduced Equipment Downtime by 40% and Saved $2M Annually with AI
Manufacturing

🤖 Chat with AI

Type...