AI Directory
Resources
Case Studies

How The Serafen Group Reduced Staffing Costs by 40% Using ZyraTalk’s AI Chat for Order Handling

By: GoBeyond Team
July 27, 2025
3 min read
The Serafen Group AI chatbot interface

Quick Overview

The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.

The Serafen Group
The Serafen Group
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing operational costs while maintaining support quality
Key Metrics

- 40% staffing cost reduction
- Maintained support quality
- Efficient order handling

The Problem

Manual order inquiry handling was costly and inefficient

The Solution

Implemented ZyraTalk AI chatbots for automated order inquiry management

Results

- Lower operational costs
- Consistent support quality
- Streamlined order processing

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
Cost Reduction
Time-Saving
SaaS
AI Tools Used
ZyraTalk
Sources
https://www.linkedin.com/pulse/ai-webchat-success-zyratalk-case-studies-the-nichework

More Case Studies

See All
How Cleveland Clinic Uses Predictive Analytics to Reduce Hospital Readmissions and Improve Patient Outcomes
Healthcare & Medical
How SERVPRO of Medford Halved Response Times with ZyraTalk’s AI Live Chat
Professional Services & Consulting
How Tarjimly Uses AI-Powered Translation to Break Language Barriers for Refugees
Nonprofit & NGO
How Cove Smart Reduced Response Times by 80% and Increased Self-Service with Tidio’s Lyro AI
Technology & SaaS
How Coca-Cola Uses AI to Drive Hyper-Personalized Marketing and Content Creation
Marketing & Advertising
How DoNotPay Automated Legal Services to Appeal Over $4 Million in Fines
Legal

🤖 Chat with AI

Type...