AI Directory
Resources
Case Studies

How The Serafen Group Reduced Staffing Costs by 40% Using ZyraTalk’s AI Chat for Order Handling

By: GoBeyond Team
July 27, 2025
3 min read
The Serafen Group AI chatbot interface

Quick Overview

The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.

The Serafen Group
The Serafen Group
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing operational costs while maintaining support quality
Key Metrics

- 40% staffing cost reduction
- Maintained support quality
- Efficient order handling

The Problem

Manual order inquiry handling was costly and inefficient

The Solution

Implemented ZyraTalk AI chatbots for automated order inquiry management

Results

- Lower operational costs
- Consistent support quality
- Streamlined order processing

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
Cost Reduction
Time-Saving
SaaS
AI Tools Used
ZyraTalk
Sources
https://www.linkedin.com/pulse/ai-webchat-success-zyratalk-case-studies-the-nichework

More Case Studies

See All
How American Cancer Society Uses Machine Learning to Optimize Donor Communication and Boost Fundraising
Nonprofit & NGO
How Adobe Uses Wrike’s AI-Powered Reporting to Track Creative Project Progress and Optimize Resource Allocation
Technology & SaaS
How Epiroc Reduced Product Returns by 30% and Accelerated Manufacturing Innovation with AI
Manufacturing
How DLA Piper Uses Lex Machina AI for Predictive Litigation Analytics and Client Advisory
Legal
How Toshiba Saved 5.6 Hours Per Employee Monthly Using Microsoft 365 Copilot and Viva Insights
Technology & SaaS
How Procter & Gamble Uses Machine Learning to Forecast Demand and Optimize Inventory Management
Retail & E-commerce

🤖 Chat with AI

Type...