How Scotiabank Leverages Google Cloud AI to Deliver Predictive Banking and Award-Winning Chatbot Experiences

By: GoBeyond Team

July 27, 2025

3 min read

Scotiabank AI-powered digital banking interface

Quick Overview

Scotiabank uses Google Cloud’s Gemini and Vertex AI to power predictive banking experiences and an award-winning AI chatbot. These AI tools enhance digital client service, provide operational insights, and improve customer support effectiveness.

Scotiabank

Company Size

~90,000 employees

Revenue Range

$30B+ annual revenue

Primary Challenge

Enhancing digital banking experiences and customer support with AI

Key Metrics

- Enhanced digital client experiences
- Predictive insights for banking products
- Award-winning AI chatbot performance

The Problem

Traditional digital banking lacked personalization and predictive capabilities

The Solution

AI-powered predictive analytics and conversational AI integrated into digital banking platforms

Results

- Improved customer engagement
- Increased operational efficiency
- Higher customer satisfaction

Details

Industry

Finance & Banking

Departments

Customer Support & Service

Data & Analytics

Use Cases

Business Intelligence

More Case Studies

See All

How Eleken Redesigned Populate to Streamline Clinician Documentation and Improve Patient Care

Healthcare & Medical

How Baleària Uses Zendesk AI Chatbots to Deflect Tickets and Achieve a 96% CSAT Score in Travel Support

Hospitality & Tourism

How Oxford VR Combines AI and Virtual Reality to Improve PTSD Treatment

Mental Health

How World Wildlife Fund Uses AI to Track Endangered Species and Combat Poaching

Nonprofit & NGO

How Uber Uses Advanced Data Visualization to Clarify Pricing and Support Decision-Making

Technology & SaaS

How Obayashi Corporation’s AiCorb Uses AI to Rapidly Generate Building Facade Designs and Streamline Architectural Workflows

Construction