How Nordic Insurance Company Partnered with EY to Automate Claims Management Using AI

By: GoBeyond Team
July 27, 2025
3 min read
Nordic Insurance AI claims processing dashboard showing real-time document extraction and classification

Quick Overview

A leading Nordic insurer collaborated with EY to implement an AI-driven document processing system for claims management. The system automated extraction, classification, and processing of unstructured data from bills, invoices, and medical documents, integrating with legacy systems and scaling to business needs.

Nordic Insurance Company
Nordic Insurance Company
Company Size
Large multinational insurance company
Revenue Range
Not publicly disclosed
Primary Challenge
Streamlining claims processing and improving operational efficiency with AI
Key Metrics

- 70% of documents correctly extracted and interpreted
- Near real-time processing
- Improved agent productivity and customer service
- Enabled global expansion

The Problem

Manual claims processing was slow, repetitive, and hampered by unstructured data from diverse sources

The Solution

EY Fabric Document Intelligence combined with legacy system integration, using machine learning and NLP to automate data extraction and classification

Results

- Accelerated claims processing
- Freed agents for personalized customer interactions
- Enhanced customer satisfaction
- Scalable and transparent AI implementation

“The integration of AI into our claims management process is an important milestone, allowing agents to spend more time with customers.”

Lars Pettersson, CEO, Nordic Insurance Company

Details

Industry
Finance & Banking
Departments
Data & Analytics
Account Management & Client Success
Use Cases
Process Documentation
Tags
GenAI
NLP
Scalability
Team Efficiency
Time-Saving
AI Tools Used
No items found.
Sources
https://zenphi.com/ai-document-processing-case-studies/https://www.ey.com/en_us/insights/financial-services/emeia/how-a-nordic-insurance-company-automated-claims-processinghttps://neosmart.ai/nordic-insurance-modernizes-claims-management-ai-solution/

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