How Netflix Uses AI to Personalize Content Recommendations and Optimize Originals

By: GoBeyond Team
July 27, 2025
3 min read
Netflix AI-powered recommendation engine interface

Quick Overview

Netflix uses proprietary ML and deep learning recommendation engines to analyze user behavior and viewing history, personalizing suggestions for movies and TV shows. AI also optimizes content creation, thumbnails, and predicts original content success.

Netflix
Netflix
Company Size
~13,000 employees
Revenue Range
$33B+ annual revenue
Primary Challenge
Personalizing user experience and optimizing content investment
Key Metrics

- Increased user engagement
- Reduced churn
- Higher watch time
- Improved content investment decisions

The Problem

Manual recommendations and content planning were inefficient and lacked personalization

The Solution

Developed AI-driven recommendation engines, thumbnail optimization, and predictive analytics for content success

Results

- Higher retention and engagement
- More successful original content
- Data-driven creative decisions

Details

Industry
Media & Entertainment
Departments
Data & Analytics
Marketing & Content
Use Cases
Content Creation
Predictive Modeling
Tags
Machine Learning
Deep Learning
Recommendation Engine
Predictive Modeling
Scalability
Enhanced Decision-Making
SaaS
AI Tools Used
No items found.
Sources
https://quickcreator.io/blog/ai-content-marketing-8-case-studies-you-need-to-know/https://promptcloud.com/blog/netflix-big-data-for-personalized-viewing-experience/https://digitaldefynd.com/IQ/artificial-intelligence-case-studies/

More Case Studies

See All
How International Rescue Committee Implements AI Chatbot to Streamline Refugee Claim Processing
Nonprofit & NGO
How Olay (P&G) Doubled Conversion Rates and Increased Average Cart Size by 40% with AI-Powered Skin Advisor
Retail & E-commerce
How Document360 Uses AI to Create Dynamic, Searchable, Multi-Lingual Knowledge Bases that Reduce Support Tickets
Technology & SaaS
How CodiumAI Uses AI to Optimize and Refactor Legacy Codebases
Technology & SaaS
How Scotiabank Leverages Google Cloud AI to Deliver Predictive Banking and Award-Winning Chatbot Experiences
Finance & Banking
How Six Flags Enhanced Guest Experience and Operations with Google Cloud Vertex AI-Powered Digital Concierge
Hospitality & Tourism

🤖 Chat with AI

Type...