How L'Oréal Uses AI Chatbot (Mya Platform) to Streamline Recruitment and Enhance Candidate Experience

By: GoBeyond Team
July 27, 2025
3 min read
L'Oréal AI chatbot recruitment interface

Quick Overview

L'Oréal implemented the Mya AI chatbot to engage candidates with targeted questions based on analysis of successful employee profiles. The chatbot evaluates candidate responses on content and language, automating screening while maintaining a positive candidate experience.

L'Oréal
L'Oréal
Company Size
~85,000 employees
Revenue Range
$40B+ annual revenue
Primary Challenge
Streamlining recruitment processes and improving candidate experience at scale
Key Metrics

- 92% candidate satisfaction rate
- Streamlined screening for large candidate pools
- Improved candidate engagement

The Problem

Manual screening was time-consuming and inconsistent, risking candidate drop-off and inefficiency.

The Solution

Deployed Mya AI chatbot to automate candidate engagement, screening, and communication using NLP and AI-driven assessment.

Results

- Enhanced recruitment efficiency
- High candidate satisfaction including rejected candidates
- Reduced time-to-hire

Details

Industry
Retail & E-commerce
Departments
Human Resources & People Ops
Operations & Workflow Automation
Use Cases
Recruiting & Hiring
Workflow Automation
Tags
NLP
Time-Saving
HR & People Ops
Improved Accuracy
Client Satisfaction
AI Tools Used
No items found.
Sources
https://hirevire.com/blog/how-ai-is-changing-recruitmenthttps://digitizingpolaris.com/unlocking-talent-lore%CC%81al-and-unilever-s-use-of-ai-in-recruitment-6b6cfea062f3

More Case Studies

See All
How eBay Processed Contracts 10x Faster and Reduced Legal Workloads with LawGeex AI
Retail & E-commerce
How PNC Bank Used AI-Powered LegalVIEW BillAnalyzer to Increase Billing Guideline Compliance and Streamline Legal Bill Review
Legal
How Hopin Uses AI for Enhanced Networking, Streaming, and Sentiment Analysis in Virtual Conferences
Hospitality & Tourism
How Dojo Leverages Google Cloud Looker and Gemini to Create AI-Driven Payment Data Dashboards for Faster Insights and Better Decisions
Healthcare & Medical
How Parker Health Group Improved Decision-Making with a Data Analytics Platform
Healthcare & Medical
How NielsenIQ Combines AI and Retail Data to Deliver Real-Time Shopper Behavior Insights and Boost Sales
Retail & E-commerce

🤖 Chat with AI

Type...