How Ipsos Uses AI and NLP to Automate Analysis of Open-Ended Survey Responses in Large-Scale International Studies

By: GoBeyond Team
July 27, 2025
3 min read
Ipsos AI survey analysis dashboard showing theme extraction and sentiment analysis

Quick Overview

Ipsos deployed AI and natural language processing (NLP) to automate the analysis of thousands of free-text comments across multiple languages and cultures in large-scale international surveys. The AI detected key themes, sentiments, and brand associations, reducing manual bias and accelerating time-to-insight. This approach enabled faster, more consistent qualitative data interpretation and deeper consumer insights.

Ipsos
Ipsos
Company Size
Large multinational market research firm
Revenue Range
Not publicly disclosed
Primary Challenge
Accelerating qualitative survey analysis and improving consistency and insight depth
Key Metrics

- Faster qualitative analysis
- Consistent coding and theme detection
- Reduced manual bias
- Enhanced insight depth across languages and cultures

The Problem

Manual coding of open-ended survey responses was slow, inconsistent, and prone to bias, limiting timely insights

The Solution

AI and NLP-powered automated text analysis platform processing multilingual survey responses, extracting themes and sentiments

Results

- Significantly reduced time-to-insight
- More accurate and consistent qualitative analysis
- Deeper understanding of consumer attitudes and behaviors
- Scalable analysis across global markets

“AI helped Ipsos to drastically reduce time-to-insight while maintaining the quality and depth of qualitative analysis.”

Ipsos Research Team

Details

Industry
Marketing & Advertising
Departments
Data & Analytics
Use Cases
Market Research
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://researchworld.com/articles/successful-ai-implementations-in-market-researchhttps://www.ipsos.com/sites/default/files/ct/news/documents/2022-05/Ipsos-Views_AI-Meets-Consumer-Insights.pdfhttps://aiexpert.network/ai-at-ipsos/

More Case Studies

See All
How Shell Oil Company Uses AI for Predictive Maintenance Scheduling to Reduce Downtime
Manufacturing
How DNB Uses AI Chatbot Aino to Automate Customer Service and Manage High Query Volumes
Finance & Banking
How JPMorgan Chase Leverages AI Across Banking Operations to Boost Sales, Manage Risks, and Enhance Client Experiences
Finance & Banking
How Cvent Enhances Conference Networking and Planning with AI Matchmaking and Virtual Assistance
Hospitality & Tourism
How Nike and AKQA Used AI and Machine Learning to Simulate a Virtual Tennis Match Between Serena Williams’ Past and Present Selves
Retail & E-commerce
How easyA Built AI-Powered Dashboards to Unify Finance and Fitness Data for Real-Time Insights
Finance & Banking

🤖 Chat with AI

Type...