How Guru’s AI Knowledge Base Enhances Enterprise Search, Content Recommendations, and Automated Maintenance

By: GoBeyond Team
July 27, 2025
3 min read
Guru AI-powered knowledge base dashboard

Quick Overview

Guru provides an AI knowledge base platform offering enterprise search, content recommendations, and automated content verification and maintenance. Features include AI-powered search, topic identification, and an assistant for summarizing and creating content, integrated with existing tools to improve onboarding and support efficiency.

Guru
Guru
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving knowledge accessibility, content accuracy, and operational efficiency
Key Metrics

- Faster onboarding
- Improved sales and support efficiency
- Up-to-date knowledge base
- Personalized content recommendations

The Problem

Outdated and fragmented knowledge bases reduced employee productivity and customer support quality

The Solution

AI-powered search and content management platform integrated with enterprise tools

Results

- Accelerated onboarding
- Enhanced operational efficiency
- Consistent and current knowledge

Details

Industry
Technology & SaaS
Departments
Knowledge & Information Management
Sales & Lead Generation
Customer Support & Service
Use Cases
Knowledge Base Creation
Tags
NLP
GenAI
Auto-Summarization
SaaS
Sales Teams
Support Teams
AI Tools Used
Guru
Sources
https://www.zendesk.com/service/help-center/ai-knowledge-base/

More Case Studies

See All
How HIAS Uses AI to Predict Donation Success and Improve Refugee Resettlement Outcomes
Nonprofit & NGO
How Document360 Uses AI to Automate Knowledge Base Creation and Improve Support Documentation
Technology & SaaS
How a Global Software Development Project Used an AI-Powered Chatbot to Enhance Communication and Delivery
Technology & SaaS
How Rogers Communications Improved Sales Forecasting and CRM Data Quality with SalesChoice Insight Engine
Professional Services & Consulting
How Bancolombia Increased Code Generation and Deployment Frequency with GitHub Copilot
Finance & Banking
How Achievers Achieved 93% First Contact Resolution and 44% Deflection Rate with Forethought AI
Recruitment

🤖 Chat with AI

Type...