How FreeWill Scaled Partner Success and Improved Retention with ChurnZero AI

By: GoBeyond Team

July 27, 2025

3 min read

AI case study for FreeWill – improved retention and partner success with AI

Quick Overview

FreeWill implemented ChurnZero to manage rapid growth (5x ARR growth) and scale partner success operations, focusing on consistency and centralization during expansion.

FreeWill

Company Size

~100 employees (estimated)

Revenue Range

Not publicly disclosed

Primary Challenge

Scaling customer success and partner management during rapid growth

Key Metrics

- 27% increase in logo retention
- 21% increase in gross dollar retention
- Improved NPS and CSAT during high-growth periods

The Problem

Rapid growth challenged existing customer success processes, risking retention and satisfaction.

The Solution

Deployed ChurnZero AI platform to centralize customer success operations, automate engagement, and provide data-driven insights.

Results

- Improved retention rates
- Increased customer satisfaction scores
- Scaled success operations efficiently during growth

Details

Industry

Technology & SaaS

Departments

Account Management & Client Success

Use Cases

Account Reviews

Client Health Monitoring

More Case Studies

See All

How Upstart Revolutionized Credit Scoring and Risk Assessment with AI to Expand Lending and Reduce Defaults

Manufacturing

How Compass Integrates AI to Streamline Real Estate Transactions and Improve Client Experience

Real Estate

How Euroflorist Increased Website Conversion Rates with AI-Driven Multivariate Testing

Retail & E-commerce

How General Electric (GE) Leveraged Digital Twins and AI to Reduce Downtime and Improve Output

Manufacturing

How Lacta Chocolate and Ogilvy Launched the “AI Love You” Campaign Using a Facebook Messenger Chatbot to Drive Engagement

Marketing & Advertising

How CareerVillage Uses AI to Connect Students with Career Mentors and Personalized Guidance

Nonprofit & NGO