How FreeWill Scaled Partner Success and Improved Retention with ChurnZero AI

By: GoBeyond Team

July 27, 2025

3 min read

AI case study for FreeWill – improved retention and partner success with AI

Quick Overview

FreeWill implemented ChurnZero to manage rapid growth (5x ARR growth) and scale partner success operations, focusing on consistency and centralization during expansion.

FreeWill

Company Size

~100 employees (estimated)

Revenue Range

Not publicly disclosed

Primary Challenge

Scaling customer success and partner management during rapid growth

Key Metrics

- 27% increase in logo retention
- 21% increase in gross dollar retention
- Improved NPS and CSAT during high-growth periods

The Problem

Rapid growth challenged existing customer success processes, risking retention and satisfaction.

The Solution

Deployed ChurnZero AI platform to centralize customer success operations, automate engagement, and provide data-driven insights.

Results

- Improved retention rates
- Increased customer satisfaction scores
- Scaled success operations efficiently during growth

Details

Industry

Technology & SaaS

Departments

Account Management & Client Success

Use Cases

Account Reviews

Client Health Monitoring

More Case Studies

See All

How Independence Pet Group Used Superside’s AI Workflow to Deliver 14 Brand Illustrations in 11.5 Hours

Professional Services & Consulting

How Vue AI Enables Retailers to Save on Photoshoot Costs and Enhance Customer Experience with Virtual Dressing Rooms

Retail & E-commerce

How Gridium Uses Machine Learning and IoT to Optimize Energy Consumption in Commercial Buildings

Real Estate

How Macquarie Uses Predictive AI to Clean and Unify Data for Better Insights and Outcomes

Finance & Banking

How The Washington Post Uses Heliograf AI to Automate News Story Creation and Expand Coverage

Media & Entertainment

How Siemens Improved Project Forecasting Accuracy by 30% and Bottleneck Resolution by 20% with AI

Manufacturing