How eye-oo Boosted Sales by 25% and Increased Conversion 5x with Tidio and Lyro AI

By: GoBeyond Team
July 27, 2025
3 min read
AI case study for eye-oo – 25% sales increase with Tidio AI

Quick Overview

eye-oo implemented Tidio’s AI solution including the Lyro AI agent for first-line support, product recommendations, order status updates, FAQs, cart abandonment recovery, and lead generation, significantly improving sales and customer experience.

eye-oo
eye-oo
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Increasing sales and improving customer support efficiency
Key Metrics

- 25% sales increase
- 5x conversion boost
- 86% reduction in customer wait times
- 1,300+ leads acquired

The Problem

Manual customer support and lead management limited sales growth and increased response times.

The Solution

Deployed Tidio AI chatbots and Lyro AI agents to automate customer interactions, provide personalized recommendations, and recover abandoned carts.

Results

- Increased sales by 25%
- Fivefold increase in conversion rates
- Dramatically reduced wait times
- Enhanced lead generation and customer engagement

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Lead Generation
Customer Feedback Analysis
Tags
NLP
GenAI
Time-Saving
Cost Reduction
Client Satisfaction
AI Tools Used
Tidio
Sources
https://www.tidio.com/blog/companies-that-use-ai-generated-customer-support/

More Case Studies

See All
How monday.com Improved Customer Support Efficiency by 42% with Ada’s AI Agent
Technology & SaaS
How a Global Consumer Goods Manufacturer Uses AI-Driven Dashboards to Accelerate Product Launches and Optimize Supply Chain
Manufacturing
How Jones Day Uses RelativityOne AI to Automate Document Review and Reduce Costs
Legal
How Sundance Film Festival Used Multiple AI Tools to Accelerate Dashboard Design and Foster Innovation
Media & Entertainment
How Spotio Uses AI to Optimize Scheduling and Routing for Field Sales Productivity
Retail & E-commerce
How Tettra Uses AI to Answer Employee Questions, Summarize Info, and Route Queries to Experts, Speeding Onboarding and Knowledge Sharing
Technology & SaaS

🤖 Chat with AI

Type...