How eye-oo Boosted Sales by 25% and Increased Conversion 5x with Tidio and Lyro AI

By: GoBeyond Team
July 27, 2025
3 min read
AI case study for eye-oo – 25% sales increase with Tidio AI

Quick Overview

eye-oo implemented Tidio’s AI solution including the Lyro AI agent for first-line support, product recommendations, order status updates, FAQs, cart abandonment recovery, and lead generation, significantly improving sales and customer experience.

eye-oo
eye-oo
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Increasing sales and improving customer support efficiency
Key Metrics

- 25% sales increase
- 5x conversion boost
- 86% reduction in customer wait times
- 1,300+ leads acquired

The Problem

Manual customer support and lead management limited sales growth and increased response times.

The Solution

Deployed Tidio AI chatbots and Lyro AI agents to automate customer interactions, provide personalized recommendations, and recover abandoned carts.

Results

- Increased sales by 25%
- Fivefold increase in conversion rates
- Dramatically reduced wait times
- Enhanced lead generation and customer engagement

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Lead Generation
Customer Feedback Analysis
Tags
NLP
GenAI
Time-Saving
Cost Reduction
Client Satisfaction
AI Tools Used
Tidio
Sources
https://www.tidio.com/blog/companies-that-use-ai-generated-customer-support/

More Case Studies

See All
How Stack Overflow Automated Bookkeeping to Cut Manual Processes by 90% and Improve Financial Insights
Technology & SaaS
How Litslink Uses AI-Driven Personalized Learning and Virtual Simulations to Enhance Medical Staff Training
Healthcare & Medical
How JetBrains AI Assistant Accelerates Error Detection and Code Refactoring
Technology & SaaS
How CME Group Boosted Developer Productivity Using Gemini Code Assist
Finance & Banking
How Outbound AI and ORCA HR Solutions Enhanced Remote Team Communication for a Healthcare Back-Office Firm
Healthcare & Medical
How Nutella Used AI to Generate 7 Million Unique Jar Labels, Creating a Sold-Out Campaign and High Consumer Engagement
Retail & E-commerce

🤖 Chat with AI

Type...