How eye-oo Boosted Sales by 25% and Increased Conversion 5x with Tidio and Lyro AI

By: GoBeyond Team
July 27, 2025
3 min read
AI case study for eye-oo – 25% sales increase with Tidio AI

Quick Overview

eye-oo implemented Tidio’s AI solution including the Lyro AI agent for first-line support, product recommendations, order status updates, FAQs, cart abandonment recovery, and lead generation, significantly improving sales and customer experience.

eye-oo
eye-oo
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Increasing sales and improving customer support efficiency
Key Metrics

- 25% sales increase
- 5x conversion boost
- 86% reduction in customer wait times
- 1,300+ leads acquired

The Problem

Manual customer support and lead management limited sales growth and increased response times.

The Solution

Deployed Tidio AI chatbots and Lyro AI agents to automate customer interactions, provide personalized recommendations, and recover abandoned carts.

Results

- Increased sales by 25%
- Fivefold increase in conversion rates
- Dramatically reduced wait times
- Enhanced lead generation and customer engagement

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Lead Generation
Customer Feedback Analysis
Tags
NLP
GenAI
Time-Saving
Cost Reduction
Client Satisfaction
AI Tools Used
Tidio
Sources
https://www.tidio.com/blog/companies-that-use-ai-generated-customer-support/

More Case Studies

See All
How Vanguard Institutional Overcame Regulatory Challenges to Deliver Distinctive AI-Powered Financial Marketing
Finance & Banking
How Obayashi Corporation’s AiCorb Uses AI to Rapidly Generate Building Facade Designs and Streamline Architectural Workflows
Construction
How Bank of America Uses AI Sales Agents and Virtual Assistant Erica to Enhance Customer Outreach and Service
Finance & Banking
How Widewail Uses AI to Analyze Customer Reviews and Social Media for Sentiment and Topic Trends
Hospitality & Tourism
How Built In Improved Win Rates and Deal Size by 10%+ Using Apollo’s Data Enrichment
Technology & SaaS
How Current Health Uses AI-Driven Remote Care Platform to Reduce Post-Surgical Readmissions
Healthcare & Medical

🤖 Chat with AI

Type...