How Document360 Uses AI to Create Dynamic, Searchable, Multi-Lingual Knowledge Bases that Reduce Support Tickets

By: GoBeyond Team
July 27, 2025
3 min read
Document360 AI knowledge base interface showing multi-lingual search and analytics

Quick Overview

Document360 enables organizations to build and manage dynamic, searchable, multi-lingual knowledge bases. Its AI-powered search helps employees and customers quickly find SOPs, manuals, and policies, reducing support tickets and improving documentation accuracy. The platform supports continuous content updates and analytics to maintain knowledge quality and relevance.

Document360
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing support tickets and improving documentation quality across global teams
Key Metrics

- Reduced support tickets
- Improved documentation accuracy
- Multi-lingual support
- Enhanced content discoverability

The Problem

Customers and employees struggled to find accurate, up-to-date documentation quickly

The Solution

AI-powered dynamic knowledge base with advanced search, multi-lingual support, and content analytics

Results

- Lower support costs
- Faster issue resolution
- Better user satisfaction

Details

Industry
Technology & SaaS
Departments
Knowledge & Information Management
Use Cases
Knowledge Base Management
Tags
GenAI
NLP
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/

More Case Studies

See All
How Tommy Hilfiger Uses AI and Metaverse Fashion Week to Innovate Digital Fashion and Engage New Audiences
Retail & E-commerce
How Amsive Partnered with Superside to Create a Robust AI-Generated Social Media Image Library
Marketing & Advertising
How Heinz Leveraged DALL·E 2 AI to Reinforce Brand Dominance and Drive Viral Marketing
Manufacturing
How Los Angeles Enhanced Public Safety with AI-Enabled Surveillance Systems
Nonprofit & NGO
How Smartsheet Accelerated Project Planning by 35% Using Generative AI
Technology & SaaS
How Health Service Executive (HSE) Automated Employee Vetting to Improve Healthcare Staffing
Healthcare & Medical

🤖 Chat with AI

Type...