How Document360 Uses AI to Create Dynamic, Searchable, Multi-Lingual Knowledge Bases that Reduce Support Tickets

By: GoBeyond Team
July 27, 2025
3 min read
Document360 AI knowledge base interface showing multi-lingual search and analytics

Quick Overview

Document360 enables organizations to build and manage dynamic, searchable, multi-lingual knowledge bases. Its AI-powered search helps employees and customers quickly find SOPs, manuals, and policies, reducing support tickets and improving documentation accuracy. The platform supports continuous content updates and analytics to maintain knowledge quality and relevance.

Document360
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing support tickets and improving documentation quality across global teams
Key Metrics

- Reduced support tickets
- Improved documentation accuracy
- Multi-lingual support
- Enhanced content discoverability

The Problem

Customers and employees struggled to find accurate, up-to-date documentation quickly

The Solution

AI-powered dynamic knowledge base with advanced search, multi-lingual support, and content analytics

Results

- Lower support costs
- Faster issue resolution
- Better user satisfaction

Details

Industry
Technology & SaaS
Departments
Knowledge & Information Management
Use Cases
Knowledge Base Management
Tags
GenAI
NLP
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/

More Case Studies

See All
How Duolingo Personalizes Language Learning with AI and Smart Bots to Boost Engagement
Education & EdTech
How WeWork Achieved 70%+ Cost Savings with AI-Driven AP Invoice Automation
Real Estate
How Ava Labs Used AI to Generate Over 3,300 Image Components for Twitter Spaces Backgrounds
Technology & SaaS
How a Large Financial Institution Accelerated Data Retrieval and Decision-Making with Zappr.AI
Finance & Banking
How Rupp Pfalzgraf Increased Case Workload by 10% Using Lexis+ AI for Legal Research and Drafting
Legal
How DNB Uses AI Chatbot Aino to Automate Customer Service and Manage High Query Volumes
Finance & Banking

🤖 Chat with AI

Type...